Terms and Conditions

INTRODUCTION
You are OBLIGED to read these Terms, and they will be considered accepted by you whether you carry out any interaction on our website, via email, or through any tacit agreement or direct communication with our company. It will always be your responsibility to ensure full compliance once you purchase any of our products from PUBLICIDAD SOSTENIBLE MORAN SL (PUBLIEVENTOS).

During the purchase process on our website, it is always necessary to accept our Terms and Conditions, which include an express prohibition on the use of our website—and therefore the purchase of any product and/or service—by minors of legal age.

These Terms and Conditions may change without prior notice. When you access our website via the URL https://publieventos.es, you accept all Terms and Conditions of contracting, as well as those of any other pages to which you may be redirected and which are owned by PUBLICIDAD SOSTENIBLE MORAN SL (PUBLIEVENTOS).

When we refer to the following terms, they mean:

· Terms and Conditions and/or GTC = general sales conditions and/or general terms and conditions of our website.
· OUR WEBSITE = https://publieventos.es and all links to other pages included within it.
· WEBSITE = https://publieventos.es and all links included within it.
· CLIENT(S) = Any natural or legal person, private entity or public institution that interacts through our website https://publieventos.es and/or via email communication with PUBLICIDAD SOSTENIBLE MORAN SL (PUBLIEVENTOS).
· OUR COMPANY = Publicidad Sostenible Moran SL (PUBLIEVENTOS)

“Lack of knowledge due to not reading these Terms and Conditions of Contracting does not exempt you from their application and full compliance.”

“See also our Legal Notice | Payment Methods | Shipping Policy.”

In compliance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the basic company details are included below:

Information Society Services and Electronic Commerce Law (34/2002 of 11 July).

Owner: PUBLICIDAD SOSTENIBLE MORAN SL (PUBLIEVENTOS)
Tax ID (C.I.F.): B56779093
Registered office: Plaza Manos Unidas, 5 – Málaga – Spain
Email: tienda@publieventos.es

Publicidad Sostenible Moran SL (PUBLIEVENTOS) may modify the General Terms and Conditions as well as the Cookie Notice without prior notice, in accordance with legislative requirements or to adapt to instructions issued by the relevant data protection authorities and any other legal developments that may be necessary for our company and/or mandatory compliance.

CONSEQUENCES OF NON-PAYMENT

Clause on Invoice Non-Payment, Debt Recognition and Generated Costs

1. Invoice Non-Payment and Responsibility for Costs

In the event that the client fails to fully or partially pay the invoice within the agreed deadline, the client expressly agrees to cover all costs and expenses arising from debt collection management, regardless of whether the invoice is subject to a factoring agreement with or without recourse. These costs include, but are not limited to: late payment interest, intermediary fees, legal fees, court fees, procedural costs, notarial costs, extrajudicial management costs, debt collection agency fees, and any other costs related to debt recovery, both judicial and extrajudicial.

2. Express Debt Acknowledgement

The client expressly acknowledges that each issued invoice represents a legitimate and enforceable debt, and agrees not to dispute or deny its validity at any time, except in the case of a manifest billing error. This acknowledgement implies acceptance of the debt from the moment the invoice is issued, without further dispute.

3. Late Payment Interest

In case of non-payment, and without prejudice to any factoring agreement if applicable, the client agrees to pay late payment interest of [12]% per month on the outstanding amount, calculated from the first day of delay until full payment is made. This interest shall be cumulative and calculated daily.

4. Delegation of Debt Collection to Third Parties

If the client fails to pay within the agreed period, the client expressly authorises the company to delegate debt collection to third parties (such as collection agencies, lawyers, or specialised recovery firms), without relieving the client of the obligation to assume all costs generated. This includes costs arising from hiring such third parties, regardless of payment or factoring method.

5. Mediation or Arbitration Procedure

Before initiating any legal action, both parties agree to attempt resolution through mediation or arbitration, in accordance with the regulations of the Spanish Mediation Centre (CEM). The costs of this procedure shall be fully borne by the client in advance. If the debt is confirmed as valid and unpaid, all costs shall be borne by the client.

6. Factoring With or Without Recourse

The client understands and accepts that any factoring agreement, with or without recourse, does not exempt them from payment obligations. The client remains responsible for all costs related to debt recovery regardless of the factoring arrangement.

7. Judicial and Extrajudicial Costs Responsibility

If legal proceedings are initiated, the client agrees to cover all judicial and extrajudicial costs, including legal fees, enforcement costs, court expenses and any other related expenses. The client waives any right to contest such costs.

8. Guarantee of Compliance and Right to Claim

The client guarantees responsibility for all costs related to debt recovery and agrees to indemnify the company for damages caused by non-payment. The client acknowledges that debt recovery may be pursued judicially or extrajudicially without prior agreement.

ADDITIONAL INFORMATION

· CLIENT(S) = Any natural or legal person, private entity or public institution interacting through https://publieventos.es or via email with Publicidad Sostenible Moran SL (PUBLIEVENTOS).
· OUR COMPANY = Publicidad Sostenible Moran SL (PUBLIEVENTOS)

“Lack of knowledge due to not reading these Terms and Conditions does not exempt full compliance.”

“See also our Legal Notice | Payment Methods | Shipping Policy.”

In compliance with Article 10 of Law 34/2002 (LSSI-CE):

Owner: PUBLICIDAD SOSTENIBLE MORAN SL (PUBLIEVENTOS)
Tax ID: B56779093
Registered office: Plaza Manos Unidas, 5 Portal B 5ºD (29010) Málaga – Spain
Email: tienda@publieventos.es

Publicidad Sostenible Moran SL (PUBLIEVENTOS) may modify these Terms and Conditions and the Cookie Notice without prior notice, in accordance with legal requirements or instructions from competent authorities, or due to any regulatory developments affecting the company.

1. SCOPE OF APPLICATION AND CONTRACTING PARTIES

The following Terms and Conditions of Contracting (hereinafter CGC) apply to all orders placed by a consumer or a company (Clients) through our online store and/or direct order placed by email. The contracting party of the client is the company PUBLICIDAD SOSTENIBLE MORAN SL.

Hereby, any other conflicting or additional CGC that a consumer and/or business may use are rejected. Other CGC and/or particular conditions shall only be part of the contract if expressly approved by us in writing.

2. CUSTOMER ACCOUNT

Orders in our online store are placed through a customer account and/or, if placed directly, by email.

If placed through a customer account in the online store, you will enter your data (tax details, shipping address, email, password, and other required information) when placing your first order.

Your customer number will be provided together with the confirmation of your first order.

In your customer account you will find your stored data and information about your orders.

If placed by direct order, you will receive, prior to processing, a direct link to our website to register as a customer, which must be completed fully and truthfully before any quotation or purchase action is carried out.

You are solely responsible for the accuracy of the data provided and/or for updating it if any changes occur. In such case, you must inform us immediately so that we can update our database via your user account on the website.

We shall not be responsible under any circumstances for inaccuracies in the data provided or for any problems caused by such inaccuracies when processing orders.

3. CONCLUSION OF CONTRACT

3.1 Orders placed in our online store

By listing our products in the online store, we make a binding offer for the conclusion of a contract regarding these items. You may add a product to your cart without obligation and review or correct your order at any time before submitting it.

The contract becomes effective when you accept the offer by completing the purchase and paying 100% of its amount.

If the order includes product customization, you must provide the corresponding files to complete the order.

If the files are not compliant, invalid for any reason, or do not meet the minimum quality required, we will notify you by email. You must then accept responsibility for their use as submitted or provide new files.

If you request that we design your printing files, you must provide all necessary elements and pay 100% of this service, which will be communicated in writing with the corresponding quotation.

Production will begin and delivery times will start once files are confirmed and accepted by you and full payment is received.

3.2 Orders placed via email

When you request a quotation in writing (budget/proforma invoice), we provide a binding offer for the conclusion of a contract.

The quotation has a validity period stated therein. Once expired, it is no longer valid unless otherwise stated.

To proceed, you must register on our website and accept the quotation in writing.

The contract becomes effective when you accept the offer by completing the purchase and paying 100%.

If customization is included, you must provide the corresponding files.

If files are not compliant or valid, we will notify you by email and you must either accept responsibility or send corrected files.

If we design your files, you must provide all necessary elements and pay the full service as quoted.

Orders will start once files are approved. Complaints regarding non-compliant print data cannot be accepted.

No minimum order quantity applies.

Orders are archived in our system and confirmation is sent by email with CGC and withdrawal instructions.

You may access the latest CGC at any time on our website.

Orders with customization are not subject to withdrawal rights (see Article 5).

4. PRINT ORDER EXECUTION

4.1 Print data requirements

Print data must comply with our specifications or templates provided.

Content must not infringe third-party rights, copyright, laws, or be discriminatory, offensive, racist, xenophobic, violent, immoral, or unconstitutional.

If rights are infringed, you agree to indemnify us against claims and legal costs.

4.2 Submission of print data

You may submit files via:
• Upload on our website
• Email
• WeTransfer

After submission, you will receive confirmation regarding compliance.

If compliant, you authorize printing.

If not compliant but you still authorize printing, you assume full responsibility for defects.

Files cannot be changed once approved.

You must submit files within 5 business days after contract conclusion.

Failure to do so may result in cancellation (see 9.1).

You may also request design services from us.

IMPORTANT

• Manufacturing tolerance: ±10%
• Design changes after proof: €12 surcharge (VAT not included)
• Production time: approx. 12–15 days (30 days for special production)
• USB imports: 25–30 working days
• White print may sublimate
• Packaging may vary
• Delays due to file quality affect delivery
• Customer is responsible for final approval
• Colours may vary due to screens and printing systems
• Samples recommended
• Promotional mugs not suitable for horeca intensive use
• Trophy placement at base unless otherwise specified
• Claims must be made in writing
• Claims not accepted after 48 hours from delivery

4.2.1 MERCHANDISING CGC

4.2.1.1 Website use

User is responsible for use of https://publieventos.es.

4.2.1.2 Intellectual property

All website content belongs to PUBLICIDAD SOSTENIBLE MORAN SL or third parties.

No commercial use allowed without written permission.

4.2.1.3 Online purchase

Products are purchased electronically and paid by card or bank transfer.

4.2.1.4 Liability

We do not guarantee uninterrupted operation or absence of viruses.

4.2.1.5 Third-party links

We are not responsible for external websites.

4.2.1.6 Modifications

We may modify terms without notice.

4.2.1.7 Severability

Invalid clauses do not affect the rest.

4.2.1.8 GENERAL MERCHANDISING TERMS

Prices may change without notice. Orders must be placed via email at tienda@publieventos.es.

No WhatsApp orders accepted.

Samples may vary.

Prices exclude VAT.

4.2.1.10 Printing services

±5% quantity variation applies.

€30 design fee for cancellations after proof.

4.2.1.11 Order preparation

Non-printed orders: 24–48h.

4.2.1.12 Shipping

Shipping is not free unless stated.

4.2.1.13 Returns

Must be requested within 15 days.

No returns on personalized goods.

4.2.1.14 IMPORTANT

€15 handling fee may apply.

4.3 ADDITIONAL OPTIONS

File check includes technical review only (no spelling or color guarantee).

4.4 INTERMEDIATE PRODUCTS

No intermediate production files are delivered.

5. INFORMATION REGARDING THE RIGHT OF WITHDRAWAL

Traders are not granted a voluntary right of withdrawal.

The right of withdrawal does not apply to the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly personalized to the consumer’s needs. In all other cases, consumers have the legal right of withdrawal as explained in the withdrawal instructions.

5.1 Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the last goods.

The right of withdrawal cannot be exercised in the case of goods that:

  • have been personalized
  • may deteriorate quickly
  • are sealed and not suitable for return for health or hygiene reasons, or have been unsealed after delivery

What should I consider about this right?

  • When you purchase a good, the seller must inform you about the existence of your right of withdrawal and its conditions.
  • Returns are generally free of charge. In some online purchases, the buyer may bear shipping costs depending on the company.
  • Withdrawal will be made without penalty and without justification.
  • Once the goods are received in proper condition, the seller must refund the amount within a maximum of 14 days.

Withdrawal Rights and Obligations

The processing period for the withdrawal request is 15 working days from receipt of the required documentation to exercise this right.

To exercise your right of withdrawal, you must notify PUBLICIDAD SOSTENIBLE MORAN SL by email at tienda@publieventos.es, with an unequivocal statement of your decision to withdraw from the contract.

You must provide a copy of your ID (DNI/NIE) and proof of ownership of the bank account to which the refund will be made. The account holder must be the same person or company that appears on the invoice and made the payment.

No refunds will be made to third-party accounts under any circumstances.

You may use the model withdrawal form below, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient that your communication is sent before the deadline expires.

Once the deadline has passed, no withdrawal requests will be accepted.

Personalized products cannot be subject to withdrawal rights.

5.2 Exceptions to the Right of Withdrawal

Customized products are not subject to any right of withdrawal. Neither are companies nor products intended for resale or commercial distribution.

5.3 Consequences of Withdrawal

In case of withdrawal, we will refund all payments received for the order, excluding delivery costs.

You must bear the direct cost of returning the goods.

You are only responsible for any diminished value of the goods resulting from handling beyond what is necessary to determine their nature, characteristics, and functioning.

We will refund without undue delay and in any case no later than 14 days from the date we are informed of the withdrawal decision.

Refunds will be made exclusively via bank transfer to the account you must provide on the same day it is requested. We are not responsible for delays if you fail to provide the account in time.

We may withhold reimbursement until we have received the goods or proof of return.

You must return the goods to PUBLICIDAD SOSTENIBLE MORAN SL without undue delay and in any case within 14 days.

The deadline is met if goods are returned before its expiration.

You bear the direct cost of return shipping.

After inspection, if discrepancies in quantity or condition are found, the refund will be reduced accordingly.

6. SHIPPING – DELIVERY AND TRANSFER OF RISK

6.1 Shipping

PUBLIEVENTOS IS JUST ANOTHER USER OF TRANSPORT COMPANIES.

We cannot under any circumstances be held responsible for the actions of transport companies. Although they generally operate correctly, their staff may sometimes fail to perform their duties properly, despite handling goods that belong to our customers.

We always strive to ensure professional service and compliance with delivery times, which we pay for monthly.

However, since we cannot control these companies, we recommend that you always check your goods upon receipt and ALWAYS request a delivery note and record any incident on it, as well as take photos of any damaged parcels. This is part of the protocol we recommend following strictly.

Our products are always shipped; customer pickup is not available. Delivery is always made at street level at the address provided.

You are obliged to read our Shipping Policy.

IMPORTANT:

01 Our company is NOT a transport agency. We are not responsible for logistics or delivery issues beyond contacting the carrier on your behalf.

02 You will always receive tracking information via email. CHECK YOUR SPAM FOLDER. Any issue must be resolved directly with the transport company.

03 Delivery is made to the address provided and cannot be changed once shipped.

04 Delivery dates are indicative. Carriers may deliver within 24–48 hours of the estimated date.

05 Delivery dates are not binding as transport companies are external to PUBLIEVENTOS and operate under their own conditions.

06 No exact delivery time can be provided. You cannot request driver contact details. Contact the carrier directly using your tracking number.

07 You must be available at the delivery address and may receive a call from the carrier.

08 In case of damage:

  • Take photos of packaging
  • Note damage on delivery receipt
  • Email tienda@publieventos.es within 24 hours with photos and receipt

Failure to follow this procedure exempts us from liability.

09 We are not responsible for transport company actions.

10 Any reshipment or change of delivery will incur additional costs.

6.2 Return Conditions

  • Contact us first at tienda@publieventos.es
  • No returns after 15 days from shipment
  • No returns for personalized goods
  • Goods must be in original packaging and perfect condition
  • Handling fee: €20 per returned package (not our fault cases)
  • Shipping costs are always borne by the customer
  • No returns on customized products except transport damage reported within 24 hours

6.3 Delivery times

Delivery depends on:

  • Print data reception
  • Production time
  • Shipping duration
  • Full payment confirmation

Working days are Monday to Friday (excluding weekends and EU holidays).

6.4 Transfer of risk and transport damage

IMPORTANT: Shipping and liability

Goods are shipped via professional carriers. Once delivered to the carrier, risk transfers to the buyer.

Any damage must be recorded on the delivery note and reported within 24 hours.

For consumers: if goods arrive damaged, you must provide photos and report immediately. Otherwise, we cannot assume responsibility.

Your legal rights are not affected, but prompt notification helps claims against carriers.

For businesses: risk transfers upon delivery to the carrier.

7. PRICES AND PAYMENTS

7.1 Validity of prices and currency

The valid prices are those indicated at the time of written order confirmation by the client.

If you fail to provide print files within 5 working days after order confirmation, and prices have changed, we reserve the right to adjust the order price according to the applicable rate.

Invoicing is always in euros and payments are only accepted in euros. Production will only start after payment is received.

7.2 Shipping costs

Regarding transport costs, our website may include products that:

  • Include shipping costs in the final price, displaying “Free shipping”
  • Show shipping costs separately in the cart before purchase confirmation

You are responsible for reviewing the full breakdown before completing any purchase.

For urgent shipping, you must request it during order placement. Additional costs will be shown in the cart before purchase confirmation.

If a shipment must be resent due to the client’s responsibility, all costs will be borne by the client.

The same applies if the delivery address is changed after contract completion and this results in additional shipping costs.

7.3 Payment methods and due date

Accepted payment methods are those indicated at checkout. No right exists to demand a specific payment method.

NON-GOVERNMENT CLIENTS

For all orders (printed or non-printed), payment is always 100% in advance using the methods published on our website.

GOVERNMENT / PUBLIC ADMINISTRATIONS

Payment terms are 30 days from invoice date, subject to official acceptance and receipt of the corresponding budget commitment document (RC). Production only begins once both files and payment documentation are received.

Design services by PUBLIEVENTOS will always be invoiced separately.

Unless otherwise stated, public contracts are governed by Law 9/2017 on Public Sector Contracts.

If payment is delayed, statutory interest and recovery costs may apply in accordance with Law 3/2004 on late payment in commercial transactions, including a fixed compensation of €40 per invoice plus additional justified collection costs.

In all cases, the provisions under “CONSEQUENCES OF NON-PAYMENT” apply.

Except for public administrations, production starts only after full payment (100%) is received.

8. INVOICING

8.1 Electronic invoicing

Invoices are sent in PDF format by email after shipment to the address provided during the order. No paper invoices are issued. The invoice date corresponds to the shipping date.

8.2 Invoice recipient

Invoices are issued in the name of the client provided at the time of order and cannot be modified afterwards.

8.3 Intra-community deliveries

VAT is applied according to the destination country.

Companies with a valid VAT number may receive invoices without VAT, provided they submit the documentation by email to tienda@publieventos.es.

If an incorrect VAT number is provided, the client is responsible for any resulting tax obligations.

We may proceed with VAT invoicing or suspend the order until verification is completed.

9. RIGHT OF TERMINATION AND ACCOUNT BLOCKING

9.1 Contract termination

We reserve the right to terminate the contract if:

  • Print files are not delivered on time
  • Payment is delayed
  • Files do not meet technical requirements (section 4.1)
  • Suspicion exists of illegal or sanctioned entities
  • The order conflicts with our company values
  • The product is unavailable
  • Suppliers fail to deliver despite valid agreements

In such cases, the client will be informed immediately and any payments will be refunded if production cannot continue.

Both parties may terminate the contract under these conditions.

Force majeure includes, but is not limited to:

  • strikes, riots, war, fire, natural disasters, epidemics
  • raw material or energy shortages
  • operational failures
  • government restrictions

9.2 Customer account blocking

We reserve the right to permanently block a customer account if there is suspicion that:

  • print content is illegal or prohibited
  • the order is placed on behalf of prohibited organizations

We may also block accounts if the client or related persons:

  • insult, threaten, or disrespect our staff
  • attempt to manipulate documents, prices, or invoices
  • misuse withdrawal rights or attempt fraudulent claims

In such cases, we reserve the right to take legal action through our legal representatives to protect our company and staff interests.

10. RETENTION OF TITLE

The goods will remain our property until full payment has been made.

For business customers, the following also applies:

  • The goods remain our property until all claims within an ongoing business relationship have been fulfilled.
  • You may resell the reserved goods as part of your normal commercial activity.
  • You implicitly assign to us, at the moment of purchase from PUBLICIDAD SOSTENIBLE MORAN SL, all receivables arising from such resale (regardless of whether the reserved goods are combined or mixed with new items), and we accept this assignment.
  • You remain entitled to collect these receivables; however, we are also entitled to collect them if you fail to meet your payment obligations.

As a business customer, you accept that upon purchase from our company you acknowledge the total outstanding debt to PUBLICIDAD SOSTENIBLE MORAN SL, including any costs and/or collection expenses (out-of-court or legal), as well as legally applicable interest until full payment is received.

11. CLAIMS AND LEGAL WARRANTIES

11.1 Legal guarantee (consumers)

Consumer legal warranty rights apply.

11.2 Liability for defects (businesses)

For business customers, defect liability laws apply with modifications.

Product quality is based solely on our contractual specifications.

Due to printing/personalisation processes, up to 5–10% deviation in quantity may occur and is not considered a defect.

Businesses must inspect and report defects according to Spanish Commercial Code. If not reported, goods are deemed accepted unless the defect was hidden fraudulently.

We may choose repair or replacement. Goods must be returned for inspection.

Limitation period for defects: 1 year from delivery.

Exclusions apply in cases of serious damage, intent, or legal obligations.

11.3 Claims

We may offer:

  • replacement
  • refund
  • partial refund
  • voucher

11.4 Returned material usage

Returned goods may be reused, recycled or resold by us without limitation. The customer waives any claim over them.

12. LIABILITY

We are fully liable only for:

  • death or personal injury
  • gross negligence or intent
  • guaranteed obligations (if agreed)

For minor negligence, liability is limited to foreseeable contractual damages.

You are fully responsible for the data you provide (designs, addresses, etc.). You must indemnify us against third-party claims.

13. COPYRIGHT

Any creative work we produce (designs, previews, etc.) is protected by copyright.

You receive a simple, non-exclusive right to use it only within the contract scope.

Further exploitation rights require written consent.

Website content may not be reproduced without authorization.

14. DATA PROTECTION (GDPR)

Personal data is processed according to applicable data protection laws.

Legal basis: execution of contract and user consent.

Data is only shared with transport companies or service providers if necessary.

Users may exercise rights of access, correction, deletion, etc. by contacting tienda@ecopubli.es with ID verification.

15. CODES OF CONDUCT AND DISPUTE RESOLUTION

We follow certification standards such as FSC® and PEFC.

EU online dispute platform: https://ec.europa.eu/consumers/odr
We are not obliged to participate in alternative dispute resolution.

16. APPLICABLE LAW AND JURISDICTION

Spanish law applies. UN sales law excluded.

Jurisdiction is our registered office for business customers.

Conditions may be modified without prior notice.

17. INTELLECTUAL PROPERTY

All website content (text, images, logos, design, software, etc.) belongs to PUBLICIDAD SOSTENIBLE MORAN SL or authorized third parties.

Any reproduction or commercial use without authorization is strictly prohibited and may constitute a criminal offense.

18. VERSION OF TERMS

Version dated: 9 January 2024